Privacy Policy

Welcome to our website. Thank you for your interest in the companies of the Heating Cooling Group. We take the protection of your personal data very seriously. We process your data in accordance with applicable legislation on the protection of personal data, in particular Law No. 13,709/18 (LGPD) and amendments to Law No. 13,853/19. In this privacy policy, we will comprehensively inform you about the processing of your personal data by the Heating Cooling Group and the rights and duties attached to you. Personal data is information that allows the identification of a person. In particular, this includes name, date of birth, address, telephone number, email address and IP address. Sensitive personal data is information about racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sex life, genetic or biometric data, when linked to a natural person. Anonymized data are those of the holder that cannot be identified, considering the use of reasonable technical means available at the time of their treatment.

Your rights as a data subject

Firstly, we inform you that your rights as a data subject are provided for in article 18 and following of the LGPD, which include: Right to confirm the existence of treatment and access to data; Right to anonymization, blocking or deletion of unnecessary, excessive or treated data in violation of the law. Right to rectification of incomplete, inaccurate or outdated data; Right to data portability to another service or product provider, upon express request, in accordance with the regulation of the national authority, observing commercial and industrial secrets; Right to information about the possibility of not providing consent and about the consequences of denial, as well as revoking consent granted. Right to object to data processing; To enforce these rights, receive complaints and resolve doubts, contact us at canaldedenuncias@heatingcooling.com.br. The same applies if you have any queries about data processing in our company. You also have the right to file a complaint with a supervisory authority.

Right of opposition

Contact Grupo Heating Cooling, free of charge, according to the guidelines in this policy. The Heating Group The processing of your personal data complies with the provisions of the General Data Protection Act and all other applicable data protection provisions. The Heating Cooling Group may use your data exclusively to optimize our website, for example, to improve the availability of the most visited pages or to improve the display on mobile devices. For details, see the “Cookies” section.

Purposes and legal bases for data processing

The processing of your personal data complies with the provisions of the General Data Protection Act and all other applicable data protection provisions. The Heating Cooling Group may use your data exclusively to optimize our website, for example, to improve the availability of the most visited pages or to improve the display on mobile devices. For details, see the “Cookies” section.

Forwarding to third parties

We will only pass on your data to third parties within the scope of legal provisions or with proper consent. Otherwise, no data will be passed on to third parties, with the exception of compliance with legal or regulatory obligations.

Data Recipients / Recipient Categories

Within the Heating Cooling Group we guarantee that the only people who will receive your data will be those who need it to fulfill their contractual and legal obligations. If another company acquires our company, business or assets, we will also share your information with that company.

In many cases, service providers support our specialized departments in fulfilling their tasks. We share your IP address and the data mentioned in the “contact form” section below with service providers who, among other things, help us to administer our website and provide technical support.
Relevant data protection contracts have been entered into with all service providers.

Transfer to third countries / Intention to transfer to third countries

We do not transmit, nor do we intend to transmit any data to third countries. However, we point out that Google Maps is used on this website. For details, see the “Google Maps” section.

Data storage period

We store your data for as long as necessary for the respective processing purpose, or when the user requests the deletion of their personal data. Without prejudice, information may be retained to comply with a legal or regulatory obligation, In addition, we may retain data if you give us permission to do so, or if legal disputes arise, and we use evidence within legal statutes of limitations, which may be up to thirty years old; the normal statute of limitations is five years.

Secure transfer of your data

We implement appropriate technical and organizational security measures to help better protect data stored by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Security levels are continually reviewed in cooperation with security experts and adapted to new security standards. Data transferred to our website is encrypted. We use HTTPS as a transfer protocol for our website, using current encryption protocols.

Obligation to provide data

Various personal data are required to establish, implement and terminate a contract and to fulfill the associated contractual and legal obligations. The same applies to the use of our website and the various functions it offers. In certain cases, data must also be collected or made available in accordance with legal provisions. The User is aware that, by requesting the deletion of essential information, it will result in the impediment to process the order or to perform the services.

Categories, sources and data origin

When visiting our website, the Heating Cooling Group collects and processes the following data:

  1. Website details;
  2. Web browser and operating system used;
  3. The IP address assigned by your Internet Service Provider;
  4. Files requested, amount of data transferred, file downloads/exports;
  5. Details of web pages, including date and time;
  6. Your screen resolution and type of device you use.

For technical security reasons (in particular to defend against attempts to hack our web server), this data is stored and anonymized by shortening the IP address, so that there is no reference to the user.

The Heating Cooling Group collects and processes the following data in the “contact” form:

  1. Nickname – first name;
  2. Contact details;
  3. Order details and interests.
Contact form / email contact

There is a contact form available on our website that you can use to contact us electronically. By using the form, the Heating Cooling Group processes the data provided to contact you and respond to your questions and requests.

In doing so, we respect the principle of data minimization and prevention, requiring you to provide only the data that we absolutely need to contact you, such as your email address and the message field itself. In addition, your IP address must be processed for reasons of technical necessity as well as legal protection. All other data is optional and may be provided voluntarily (eg to provide a more personalized answer to your question).

If you contact us by e-mail, we will process the personal data provided in the e-mail solely for the purpose of fulfilling your request.

Newsletter

If a newsletter is offered, you will receive the necessary information.

Restricted Area

As part of our website, you have the opportunity to access our sandbox portal. The specific data protection provisions for our sandbox portal can be viewed when filling in.

Cookies

Our website uses “cookies” in several places. They are used to make our service effective and secure. Cookies are small text files saved by your browser and stored on your computer (locally on your hard drive).

These cookies allow us to analyze how users use our website. So we can design the website content as per the needs of the visitors. Cookies also allow us to measure the effectiveness of specific advertisements and place them according to users' thematic interests, for example.

Most of the cookies we use are “session cookies”. They are automatically deleted after your visit. Persistent cookies are automatically deleted from your computer as soon as their validity period (usually six months) is reached, or you delete them yourself before this validity period expires.

Most web browsers automatically accept cookies. However, you can usually change your browser settings.

At any time, the user can revoke their consent to cookies, so they must delete cookies from Heating Cooling pages, using the settings of their preferred browser. If the user disables cookies, he may not be able to use all the functions of our website.

How We Keep Your Data Safe

Heating Cooling will store the information collected on its Pages on its own servers or hired by it and uses reasonable market and legally required means to preserve the privacy of the data collected on its Pages. In this way, it adopts the following precautions, in compliance with the guidelines on safety standards established in Decree No. 8,771/2016, such as:

  • Heating Cooling uses standard and industry-standard methods to encrypt and anonymize collected data;
  • Heating Cooling has protection against unauthorized access to its systems;
  • Heating Cooling only authorizes the access of previously established persons to the place where the collected information is stored;
  • Those who come into contact with the information must undertake to maintain absolute confidentiality. The breach of confidentiality will result in civil liability and the person responsible will be held liable in accordance with Brazilian legislation; and
  • Maintenance of the inventory indicating time, duration, identity of the employee or person responsible for access and the object file, based on connection and application access records, as determined in article 13 of Decree No. 8,771/2016.
Online and children's content

Persons under the age of 16 cannot send us personal data or give a declaration of consent without the consent of their parents or guardians. We encourage parents and guardians to actively participate in their children's online activities and interests.

The processing of personal data of children will only be carried out with the specific and highlighted consent given by at least one of the parents or by the legal guardian.

Links to other providers

It is the responsibility of the respective owner or operator. We have no influence over the content of linked sites from other providers. No warranty or liability can be accepted for such content. Linked sites have been checked for possible legal violations and infringements identifiable at the time of linking. No illegal content was found at the time the links were created. Continuous monitoring of the content of linked sites without concrete evidence of a violation is not feasible. We will remove all links to content that is illegal or that violates any law as soon as we become aware of such violations.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer that allow an analysis of how you use the website. The information generated by cookies about the use of this website is normally transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, however, your IP address will be truncated in advance by Google in the member states of the European Union or in other contracting states to the Agreement on the European Economic Area and South America. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Google is certified under the Privacy Shield agreement and therefore offers a guarantee of compliance with European data protection legislation. https://www.privacyshield.gov/pdarticipant?id=a2zt000000001L5AAI&status=Active The legal basis for this is your informed consent. Users' personal data will be deleted or anonymized after 14 months. For more information on terms of use and data protection, please visit https://www.google.com/analytics /terms/de.html and https://policies.google.com/?hl=de You can avoid the storage of cookies by configuring the browser software accordingly; however, we would like to point out that in this case you may not be able to make full use of all functions of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: < a href="https://tools.google.com/dlpage/gaoptout?hl=de">https://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on or on mobile device browsers, click this link to avoid detection by Google Analytics on this website in the future: Analytics-Opt-Out An opt-out cookie will be stored on your device. If you delete your cookies, you will need to click this link again.

Please note that on this site Google Analytics has been extended to include the code “gat. _AnonymizeIp()” to ensure an anonymous collection of IP addresses (so-called IP masking).

CloudFlare

A web service from CloudFlare Inc., 101 Townsend St, 94107 San Francisco (hereinafter referred to as “CloudFlare) is reloaded on our website. We use this data to ensure the functionality of our website. For this purpose, your browser may transmit personal data to CloudFlare. The legal basis for this data transmission is provided by art. 6, paragraph 1 lit. f of the General Data Protection Regulation. Our legitimate interest is to provide a functional website. CloudFlare has self-certified for EU-US. Privacy Shield Framework (see https://www.privacyshield.gov/list). Data will be deleted as soon as it is no longer needed for the purpose of its collection. More information on handling transmitted data is provided in CloudFlare's data protection declaration: https://www.cloudflare.com/security-policy/?utm_referrer=https://www.google.de/ You can prevent your data is collected and processed by CloudFlare by disabling the execution of script code in your browser or by installing a script blocker in your browser (see, for example, www.noscript.net or www.ghostery.com).

Twitter Syndication

On our website you will find functions of the Twitter provider (Twitter Inc. 1355 Market Street Suite 900, San Francisco, CA 94103). Using Twitter and the “Re-Tweet” function, the websites you visit will be linked to your Twitter account and advertised to other users. This also includes transmitting data to Twitter. If you are logged in to Twitter, Twitter may attribute the visit to your Twitter account at this time. However, the transmission of data to Twitter only takes place when you click on the Twitter button or on Twitter messages. A click on the Twitter button or messages means that you agree to the transfer of data to Twitter. As the website provider, we would like to point out that we are not aware of the content of the data transmitted to Twitter and its use by Twitter. More information can be found in Twitter's privacy policy: http://twitter.com/privacy.

Google Maps

This website uses Google Maps (API) by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (“Google”). Google Maps is a web service for displaying interactive (land) maps to visually present geographic information. By using this service, you will be able to view our locations and facilitated approach. The legal basis for processing is art. 6 to. 1 lit. f EU-GDPR based on our justified interest so that we can show our locations and provide instructions if necessary. In order for maps to be displayed correctly, the technically necessary data must be transmitted to and processed by Google. If you are logged into Google, your data will be assigned directly to your account. If you don't want to be associated with your Google profile, you must log out before activating the button. Google stores your data (even for non-logged-in users) as user profiles and evaluates it. Data transfer will not start until you click on the respective map. There is no automatic transfer of your personal data when accessing the website. Google LLC is certified under the EU-US Privacy-Shield, which ensures compliance with the data protection level applicable in the European Union and South America. If you do not agree with the future transmission of your data to Google in the context of the use of Google Maps, there is the possibility of deactivating the Google Maps web service by turning off the JavaScript application in your browser. In this case, you can no longer use Google Maps. You can read Google's Terms of Use at http://www.google.de/intl/de/policies/terms/regional.html, Additional Google Maps Terms of Use can be found at https://www.google.com/intl/de_US/help/terms_maps.html. Detailed data protection information relating to the use of Google Maps can be found on the Google website (“Google Privacy Policy”): http://www.google.de/intl/de/policies/privacy/

Youtube

YouTube is a video portal provided by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (hereinafter referred to as “YouTube”). We have incorporated at least one YouTube plugin into our online services. When you visit an online service that contains a YouTube plugin, your browser connects directly to YouTube's servers. In the process, YouTube will be informed that your browser has visited the corresponding page of our online services, even if you do not have a YouTube account or are not logged into your account. This information is transmitted directly by your browser to a YouTube server and stored there. If you are logged into your YouTube account at the same time, it will also be possible to associate the page view with your YouTube account, which would allow YouTube to associate your browsing behavior directly with your personal profile.

If you wish to prevent this transmission and storage of your data and behavior on our YouTube online services, you must log out of YouTube before visiting our website and delete any cookies placed by YouTube. You can find more information about YouTube's collection and use of your data in the privacy guidelines at https://www.YouTube .com/static?template=privacy_guidelines and the Google Privacy Policy at https://www.google.com /policies/privacy/. Our website also contains links to Linkedin, facebook and blogs. The content of these sites is the responsibility of the respective owner or operator. We have no influence over the content of linked sites from other providers. No warranty or liability can be accepted for such content. Retention of Collected Information. The information collected by Heating Cooling through the Pages will be automatically deleted from its servers when they are no longer useful for the purposes for which they were collected, or when the user requests the elimination of their personal data. Notwithstanding, the information may be kept to fulfill a legal or regulatory obligation, transfer to a third party - provided that the data processing requirements are respected - and exclusive use, its access by a third party being prohibited, provided that it is anonymized. Heating Cooling will make every effort to fulfill such requests in the shortest possible time. However, even in the event of a request for deletion, the minimum period of storage of information of users of Internet applications, determined by Brazilian legislation, will be respected. This Policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13.709/2018, regardless of the Laws of other states or countries, the User's domicile jurisdiction being competent to resolve any doubts arising from this document.

Updated August 02, 2021
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